Cloud for Superior Customer Service

Along with enduring root canals and eliminating malware, dealing with customer service call centers probably ranks near the top of the “most painful experiences in life” list for many people.

Causes for the discomfort include: complex telephone trees that require a preposterous number of key presses to get anywhere; interminable hold times; agents who lack all but the most child-like expertise; and, most maddening: when a customer finally connects with someone who might actually help — they are frequently disconnected.

 

There has to be a better way. And, there is… in the cloud.

Cloud-based services and applications are making headway into reducing this customer service mess, allowing small business owners to affordably improve the customer experience with cool features that people love, including social media and mobile device interfaces.

 

The importance of customer service management (CSM)

According to a ClickFox survey

  • More than 50 percent of disgruntled customers will spread negative information to others in their social circles.
  • More than one-third of unhappy customers will completely stop doing business with a company that has wronged them.
  • Even worse, 60 percent of those people exposed to these negative comments in social media are influenced by them, meaning most people will avoid you if their friends say you stink.

Not only does this represent lost revenue from these particular customers, but it can wreak havoc on SMB marketing efforts (and budgets) that now have to overcome not just their competitors’ advertising messages but also the negative perceptions and bad word-of-mouth caused by these unpleasant customer service experiences.

 

Cloud solutions

Placing your customer service in the cloud better meets the expectations of customers who are increasingly connected to the web via mobile devices and, therefore, expect instant answers. Rather than deal with a call center, many even prefer self-service answers for their support issues, searching online to bypass traditional help desks altogether.

Businesses can enable this migration of customer service functions with an ever-increasing list of services, including Zendesk, Service Cloud, Desk.com, Parature, and Zoho. Most provide not only traditional phone, email and chat functions, but also integrate with social networks such as Twitter and Facebook to offer robust self-service options.

Mobile-specific CSM apps include Gripe, available for both iPhone and Android, which enables consumers to vote positively for a company with a “cheer” or complain with a “gripe,” both of which get posted to their Twitter and Facebook accounts while also messaging the company’s customer service department for quick resolution.

Closing the Door to Diversity

On the surface, it seems that using staff recommendations when recruiting would benefit both you and those being hired. However, research suggests that while using referrals does result in a lot of positives, it can hurt employers in the long run. A new study published in the IZA World of Labor journal found that continuously tapping into “job-referral networks” can pose problems for employers who are trying to build diverse workforces. Ian Schmutte, the study’s author and an assistant professor at the University of Georgia, said workers who get hired through referrals almost always keep their jobs longer. This suggests that these kinds of recommendations improve the match between worker and employer, Schmutte said.

So referrals lead to better jobs, where both sides are happier and the jobs last longer,” Schmutte said in a statement. “For firms, it’s more profitable, because they don’t incur the cost of turnover. For employees, there is some evidence [that] those hired through referral earn higher wages.” However, since employees typically refer those who look and act like themselves, this type of recruiting practice can stymie diversity, the study said.

“If this is how most people find jobs, it means that they’re relying on social networks, which tend to be constructed on the basis of social and economic hierarchies that can be based on historic patterns of racial or class stratification,” Schmutte said. “As a result, they can perpetuate inequality or have an ‘old boys’ club’ character to them.” The use of referrals attracts many employers, because they believe it is the most efficient way to hire new employees. “If you’re an employer, you don’t have all of the information you want about a potential worker. You want to know about their character, if they show up to work on time, or are they going to be good at this particular type of task, are they going to fit in with the team, that kind of thing,” Schmutte said. “Referrals can answer some of those questions and reduce the information problems, so economists tend to think that makes the labor market more efficient.” The research argues, however, that while good employees often know and refer other good workers, their networks are often confined to fairly similar social circles.

Employee Holiday Gifts Ideas

Short on cash, but big on love for your employees this holiday season? Rather than get them coffee mugs or desktop Zen gardens, think outside the box and offer an intangible “perk” gift that will give them warm, fuzzy feelings about your business the whole year long. Gifts that focus on demonstrating your deep gratitude for your employees and their efforts don’t have to cost a lot (or anything at all), but chances are, they’ll appreciate those gifts more than something you spent money on. Here are a few ideas. Offer a bonus day off Give your staff members an unexpected paid day off to finish holiday shopping, spend time with their kids or do absolutely nothing. Lots of research shows that when employees take time off, it leads to an increase in morale, higher productivity and retention, and even better overall health. In fact, according to a recent GfK survey, 72 percent of managers agree that encouraging their employees to take time off makes these workers more willing to put in longer hours when needed. If you can’t afford to give employees a whole day off, allow them to leave early the day before a major holiday or work from home for a day.

While you are at it, do your business a favor and give yourself some time off, too. The GfK report also cites a 2011 Intuit study that showed that 82 percent of small business owners who took a vacation experienced an increase in job performance when they returned to work. Create a nap space Give your employees the gift of being well-rested by officially endorsing workplace naps. Transform an out-of-the-way corner of the office or clean out a never-used storage room. Equip it with the office sofa or a sleeping bag, a pillow or two, and even a white noise machine, and make it acceptable for employees to take a short nap when their energy is running low. This may be a hard sell, since being sleep-deprived is a point of pride for some people, but as the Harvard Business Review and many others have reported, there is a growing body of evidence that emphasizes the importance of getting enough sleep and its impact on work performance. Once employees take their first cap nap, they will never look back. Plan fun events that celebrate your employees’ interests According to a 2013 study by Deloitte, 75 percent of employed Americans have felt the need to hide at least one facet of their personalities when they’re in the workplace, with 51 percent saying that doing so has affected their sense of commitment to their employer. It can be exhausting and stifling to be all business, all the time. To avoid creating such an environment, offer workplace opportunities for your employees to express their interests and unique personalities. Events like a pajama day or in-house Trivial Pursuit competition don’t cost anything to coordinate, but they let employees know that you value them as individual people, not just as cogs in the wheel of your organization. Take the time to find out what interests your employees and try to work it into an office theme day. Maybe your staff of animal lovers would enjoy a “bring your pet to work day,” or your sweet-tooth employees would prefer a sundae bar one Friday afternoon. Be the reason your employees relax and connect with each other and with you over interests, hobbies and shared experiences.

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But as much as Apettite supressant 37.5 milligrams is worried, no need to think prior to buying the medication, yet it’s suggested to discover a ideal resource and put it on your body as reported by the directions of an medical professional. Through the traditional online source or from a neighborhood local drugstore, you can buy Apettite supressants 37.5 milligram and application your weight loss undertakings. The dietary plan tablet may be approved by the Foods and medicines Supervision in 1959 being a prescription medication for the short term management of being overweight so it is safe and secure to treat your being overweight.
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How to Achieve Maximum Success with Businesses

Tips for Effective Construction Project Management

You could have been in the construction business for a limited time or for a long time and you understand how to handle construction projects reasonably. That being said, even the best construction contractors need to be reminded about the best practices of running projects efficiently once in a while. Below we’ll discuss some tips on how you can efficiently manage construction projects to ensure that you get more clients and maintain an excellent reputation.

When you take up any construction project, it is prudent to have a consultation meeting with your client to discuss some pertinent issues. You need to know what their expectations are and what the construction project will entail. According to this first meeting, you and then determine how many employees you will allocate, the overall expense of materials along with the time that it’s going to take you to finish the project. The project may go poorly in the event that you do not plan well, and it might turn out to be more costly than you anticipated. The fantastic thing is there are methods to work with to boost your project management to ensure this project will run smoothly. You can ascertain that you will optimize your profit from the projects which you undertake, when you adopt these practices.

If you are bidding for a project, you must ensure that you get it done nicely so as to secure the project. Yet, wasteful cost estimates could cause expensive adjustments when the project is advanced, and your company might spend more than you’d budgeted. Proper price estimates involve learning how many materials and time the job will take. You will also have to be aware of the other variables that could impact the job. You also need to secure all the mandatory licenses to engage in the job. You should also check whether you have sufficient workers to complete the job in time,.

You have to manage the amount of time that each and every worker spends on tasks. This will help you to make an improved estimate of how much time particular tasks are done for the jobs you could have in the long run. In addition, it make it possible for you to avoid paying too much on overtime.

There are many variables that will determine how everything will go in a particular project. A typical example is the weather. Nevertheless, apart from this, there may be sudden challenges and risks which could delay the job. These may include an underperforming subcontractor, equipment breaking down, employees getting sick and materials being stolen or misplaced. Though it’s challenging to prevent a few of these drawbacks; you ought to have a plan in place to manage anything that may come up about the delays and minimize the cost of the project.

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Key Office Alternatives you Need to Consider

Many companies are changing their approach to office rooms. Whereas some business are more concerned about their office mobility, the ever increasing cost of real estate is a factor that seems to be bothering most businesses. With these concerns, nothing should be taken lightly and all options ought to be considered. Listed here are some of the best options to the traditional offices you’ll ever get.

Office trailers

Arguably, this is one of the least conventional traditional office space alternative but one whose importance should never be ignored all together. Because so many businesses startup do not start with lots of money, the main concentration is always on mobility in order to improve their client base and make money. Office trailers have become common this days as they allow businesses move easily around and more importantly handle their affairs privately as compared to shared office spaces. Depending with your business finances you could either rent or go for office trailers for sale.

Remote office arrangements

When trying to find an office room the main issue you should think about is, does your company really need a workplace? With the recent influx of doing business, most companies’ owners are so much worried about obtaining an office that they neglect to access the relevance of one. The reality of the matter is that not all corporations need an office space. Noticing this truth early enough will help you grasp the thought of teleworking thereby helping you save a great deal of cash in your business.

Co-working spaces

These are the most common alternatives when it comes to office spaces. Generally, co-working spaces are open areas which are rented out to different corporations and freelancers at a cost of either weekly or monthly premiums. Inasmuch as these spaces helps you cut down your expenses of hiring an office space, they come with a few limitation, top no the list being lack of privacy.

Small enterprises incubators

If you still want an office space for your business but you are not comfortable with the idea of office trailers for sale because of their nature or co-working space for their lack of privacy, worry not, there is still hope yet for you through small business incubators. Business incubators are fundamentally found everywhere in the globe. Through business incubation, you’ll be able to enroll to a program that sees your organization enjoy free mentorship and free working areas at a little cost. Though it might be restrictive, to smaller businesses and startups this option is very rewarding.

Office spaces is one of the key component in a businesses. Nevertheless, with the skyrocketing expenses of industrial real properties a lot is left to be desired. With the above alternatives from office trailers for sale to enterprise incubators, pick your absolute best workplace substitute and see your company increase in leaps and bounds.

What Do You Know About Equipment

All About Improving Your Next Construction Project

If you are preparing for you next construction project and you want everything to go smoothly, then this article is for you. Preparing for your next construction project can be quite overwhelming, and it’s no easy task. If you are one of those professionals who owns or manages a construction business, then most probably you are already aware that different construction projects have different challenges and that there are no two construction projects that are the same. Before you begin your next construction project, it is very important that you take the time to contemplate on some few things first.

You need to make sure that you are adaptable to the task at hand and that you are always willing to learn new things. Prior to starting your construction project, it is a brilliant idea to dedicate some time doing an online research. Always make sure that you also spend some time reading blogs or online articles that will give you an insight on how you can improve your next construction project. Asking for some pieces of advice or recommendations from your fellow construction businessmen is also wise and beneficial. You can also find a lot of online pages today or websites that sell different kinds of excellent quality construction equipment.

One of the essential things that you should do when planning or preparing for your next construction project is to create a solid and capable team. Bear in mind that your heavy equipment will become useless if you do not have a skillful and knowledgeable team. You will not be able to finish all your construction jobs to the highest standard if you are not able to create a strong and capable team. Your clients will surely be satisfied if you have the best team out there.

It is also crucial that you have the best machinery, gears, equipment, and vehicles for your project. Among the different construction vehicles, construction trailers are one of the most important ones. It is very crucial that you have with you the most reliable construction trailers out there. There are many websites today that offer construction trailers rentals, and there are those who are selling. Regardless whether you are buying or renting the construction trailer, you need to make sure that you choose the one that is reliable and is made out of excellent quality materials. Make sure as well that you double check the durability and the reliability of the construction trailer before you buy and rent them.

How I Achieved Maximum Success with Businesses

Factors that You Should Know About to Successfully Handle Your Franchising Business Franchising a business is not something that could be done easily, the more reason for you to make sure that you are considering the right things when it comes to the decision of franchising a business. As long as you have the right specifics to pull everything off accordingly, chances will then be that you will fail in the process because franchising is not something that you could easily handle from start throughout. Just in case that you are looking forward to learn more about franchising in hopes to make a franchise yourself soon, then you are on the right place since the very aspects that we have below should help and guide you accordingly throughout to secure success. Basically speaking, there really are a number of things that one could choose to look into when it comes to choosing a franchising business but the best thing that you could do at the moment is to actually choose one that you are happy about or dedicated to. People who fail in franchising are those that are not passionate about doing the business themselves or perhaps they don’t have the motivation and dedication to keep it running. Basically speaking, the need to be really certain about choosing one that you are passionate about is very important.
What Almost No One Knows About Franchises
Be sure that you will then plan everything ahead in the most efficient way possible because of it being that these will then be where the entire fate of your business will unfold. When it comes to planning your franchising business, opt to have a plan that should last at least about 5 to 10 years. It is very important that you will look into planning things out accordingly since this will then be your shield when challenges come and hit you hard.
5 Key Takeaways on the Road to Dominating Franchises
Always opt to learn more by seeking ways to help your business prosper. Dedication and motivation to learn more about the various improvements that you could get your hands on will definitely help you out significantly throughout your business franchising. Remember that it really is best for you to make sure that you will opt to make planning and research done ahead since this will then open up a number of opportunities for you to be certain that you will achieve success and development accordingly. Don’t forget to also refer to the franchisor’s SOP or standard operating procedures since these have been found to work accordingly throughout and only make adjustments given that you have made intense research and study about your plans.

The Essentials of Sales – Breaking Down the Basics

Here Are The Advantages Of Franchising Franchising is becoming more and more popular nowadays. Their are more and more people that are starting their franchise. Studies shows that the success rate of franchising is much higher than starting your own business. There are a lot of advantages when you franchise. Below are the advantages of franchising: A. It has an established business system
Incredible Lessons I’ve Learned About Franchises
The main advantage of franchising is that it has an established system. Usually, business owners start franchising their business when they see the potential and if the return of investment is high. Franchising is the duplication of a proven and well established business. The idea of franchising is simple.
The Ultimate Guide to Businesses
Franchise owners already proved that their business is successful and established, this is actually the main advantage of the franchising, since people now have the chance to replicate their success. They will provide the strategies that they used that lead to the success of their business. B. It already has branding and even customer awareness One factor that is beneficial to the success of a business is the brand name. If you start your own business, they you will really need to do a lot of work before it can be known. This is not the case with franchising since they already have an established brand name and customers. Even smaller franchise brands can be successful since people know that franchises are part of a bigger group which means that they will not just fail or close. C. They can easily get approved for financing Fully established franchises can easily get financing from banks. A lot of banks approve franchised businesses since they have a proven and good track record. Most banks have a franchise departments that keeps tracks of records of franchises that are really performing well. This is actually very beneficial for those franchise start ups, because they can easily apply for financing from banks even if they are not yet fully established. D. It provides backup Most franchises will provide training and backup, to assure the success of the franchise. These can really be helpful, however, the success of the business will really depend on the franchisee. Franchisers are willing to help those people that bought a franchise with them. Franchising is better than starting your own business, since it has more advantages. Franchising is just like investing in different kinds of business ventures. Before taking an investment, it is important that you conduct a research first. It is important that you careful think before making a decision. Do not just choose any kind of franchise, you need to be sure that it is established and has quality products.

Practical and Helpful Tips: Options

Factors to Consider When Hunting for the Right Franchise to Invest In Are you worried because you are among the myriad unemployed individuals? Are you taking steps to reverse you fate and to start earning money? Should you have not considered any moves yet, then it is probably the ideal time that you find sound business opportunities. One of the most preferred business ventures nowadays is franchising. It holds true nowadays that numerous countries suffer from dire economic crisis. Should you find franchising interesting and you want to learn further about it, then it is best that you continue reading this article. Just like the other business ventures, searching for dependable and effectual business opportunities and franchises is not that easy. If you want to find the right franchise, you are advised to carry out deep investigation and research. When you observe around, you will notice myriad franchising options and these include fastfood chains, pizzeria, apparel, shoes and much more. Always remember that for you to find the right one, you need to contemplate, study and invest some time to evaluate these options. For you to locate reputable and right franchise, it is important that you go deeper and behind its scenes. Ways of Finding the Right Franchise
What You Should Know About Options This Year
1. Be sure to know and to check the earnings claims of the other franchisees. This is important if you want to learn estimated profits that you can earn from franchising. One way of doing it is by conferring with your fellow franchisees, relatives and friends who have similar business venture like you. You can also have an overview of these things by perusing journals and studies about the success and growth experienced by other franchisees.
Where To Start with Franchises and More
2. Before signing a deal and paying the one-time charge, be sure to check and to know if the business venture you are considering is profitable or not. There is no single investor out there who want to waste their money in investing in franchisees which are not profitable. 3. It is also important to check out the products and services it offers clients. Opt for those which showcase sound and effective products and services. You should not disregard this as it is one of the attributing element of your growth and success. Opt for those products that are legitimate and licensed. 4. Be sure to know and to identify the franchisers who showcase continuous support, assistance and guidance to franchisees. 5. Make sure to opt for franchisers that offer open and continuous communication line to franchisers. 6. You are also advised to choose only those franchisers who are legitimate and who are registered at the Securities and Exchange Commission. 7. Investors are also advised to choose franchisers with positive and good track history and performance. The pointers found in here will be helpful to in searching for the right and legit franchisers.

Why People Think Businesses Are A Good Idea

Importance of Using Commercial Roofing Services If you own a commercial building and you have old and damaged roofs, then it can cause you unforeseen problems. If you find that your roof is already rotting and leaking, you should not leave it unattended because if you do, it will lead to bigger problems. If you then replace your old roof, you can lower your energy loss and save on your energy bills. The roofing materials that are used at present are very durable, long lasting, and attractive to look like so that it enhances it looks and increases the value of your property. There is a wide selection of choices, designs, and colors for roofing systems. Hiring a roofing specialist will give you a chance to learn about the different roofing options and also give you a chance to get answers for all your roofing questions. The best solution for your roofing concerns will be given you by professional roofing specialists since this is what they do for the commercial sector in providing roofing solutions for many years now. If you hire a reputable and certified roofing company, you can be sure that they dedicated and safety compliant and will provide you with professional satisfaction all around. You can find a high quality commercial roofing specialist in your area whether you want to install a new roof or simply want to repair and spruce up your own roof. Aside from the services provided for installing a new roof, they also offer regular roof maintenance.
The Art of Mastering Roofs
Hiring a professional roofer would mean getting the best and most affordable roofing materials from their sources. If you hire a professional roofer you will be provided with different types of roofing options as well as suggest what best suits your specific needs. Before becoming major problems, they are able to identify any roofing issues in your building. Slope, drainage, and insulation should be considered when building and maintaining a new roof.
The Art of Mastering Roofs
A roofing system that will work well with your existing building design will be suggested by your professional roofing contractor. Once the installation is completed, they will offer you an ongoing maintenance plan to ensure that your roof remains in good condition. Potential problems are identified through regular maintenance and this can be repaired immediately to prevent it from becoming worse. When professional work with your roofing concerns they see to it that it will be completed as quickly as possible so that you business will not be hindered and this will surely save you time and money. If you have a commercial building you need to make sure that it has proper roofing. The benefit you get from commercial roofing services that offer regular maintenance is that you will eliminate the stress and cost of future repairs. Since professionals provide real time solutions, your fears will be averted and you will also receive high quality services that will fit your budget.

What Has Changed Recently With Services?

Get to Know What Franchising Means Franchising is simply put as giving of rights to operate in the same products as the mother company to another business in another geographical location, away from the original business. The franchise could be simply compared to leasing or renting for an opportunity. The Mother Company is now referred to as the franchisor while the business that gets the permission to operate is called the franchise. The right to deal in products of the original company is not free of charge. The original company requires to be paid a commission of what the franchise sells. Trademark’s royalty, the cost of training and advisory services and a percentage of each unit sold are the three financial commitments that the franchisee must meet to be allowed to operate by the franchisor. The success of the franchisor depends on the success of the franchise. The franchisee’s period of operation is limited to the franchise agreement. It is possible to renew the franchise agreement. Every single franchise is supposed to operate at the agreed location. The franchisor protects the trademark while the franchise is charged with the obligation of carrying out the services which the trademark entails.
The Beginner’s Guide to Businesses
Franchisees could exist as single or multi-franchisee. Single franchisee operates only one unit while a multi-franchisee operates more than one unit.
Discovering The Truth About Sales
The number of units to the franchise, the time frame for each unit and the area for each unit to operate from must be agreed. Every unit in a franchise agreement carries with it a unique agreement which is different from all others. The multi-franchise is very popular and they are in high numbers. Multi-franchise has had much influence over the many years they have been in existence. Multi-franchise requires high levels of investments. Multi-franchises have high levels of stability which is their major advantage. The level of success of the multi-franchises is very high. Single franchises may not be as successful as the multi-franchises. One location that a single franchise operates from might disadvantage it. Due to their popularity multi-franchises have witnessed exponential growth. The franchisors may encourage the multi-franchises when they see huge potential in them. The other advantage with the multi-franchise is that when one unit seems not to be doing great, the other units may come in and help to revive them. It is advisable for anyone who wants to carry out multi-franchising business to carry out a good research to establish if the area they want to set up these businesses is viable for business. For the multi-franchise to thrive it is advisable to have ready cash and other forms of investments.

If You Read One Article About Companies, Read This One

Advantages of Hiring Colocation Services Colocation has had lots of benefits to web users in lots of ways. Through the services, the operation of websites gets fostered and also less difficult to work with. Sydney colocation service has played an important part in enhancing people’s servers in various ways. Through the service, one gets other added advantages such as those listed below:. Secure Most of the Sydney firms that avail these services to their customers handle all people’s details with utmost confidentiality, and they can be ensured of security for that. Through this, individuals never lose some of the data, and neither does it gets leaked to any other unauthorized person. The server along with the computer data is also firmware free and locked from hackers. These companies make this possible through their utilization of state of the art software and equipment. Consequently, information is safeguarded and never damaged, and they are easily able to retrieve the original one back, if so.
A 10-Point Plan for Options (Without Being Overwhelmed)
High Performance
The 10 Most Unanswered Questions about Services
Sydney colocation services enhance servers’ speeds and thus less or no delays whatsoever. High bandwidths are offered to cater for this particular demand which works to the advantage of the user. Servers’ data can thus be got at any instance of the day without inconveniencing the computer users. The colocation services provide very reliable connection of the servers which is less interrupted. Reliable Everyone requires a server connection they can use any period of the day without being interrupted. Having to go on and off so often may cost one a good deal. Reliable servers are what are got in the colocation companies in Sydney. Ever, they’re up and running thus making it possible for someone to be online throughout. This is the top service to get especially for companies or employees that rely on the internet. The colocation service provider goes further to supply power backups so that even after the electricity goes off; everything stays as is. Inexpensive Sydney colocation provides top server connection services which can be afforded by all. It may end up being more than just costly if one decides to do his own connection. This is because they’ll need to cater for all of the equipment and also the labor force. Colocation nevertheless takes care of all these. The reason being they will have the costs to be shared by a broader customer base. Flexible It takes a lot to install, monitor, and maintain the servers and bandwidths. The Sydney colocation service providers make this their responsibility, and thus allow one to concentrate on things that really matter. One needs not worry about what needs to be performed in regards to the functionality of the websites. In case an upgrade has to be done, the main colocation company does so through the use of their web applications. This offers one enough flexibility in their work rather than concentrating on tasks which could hinder their work’s success.